Are you looking for the zip code for Mercedes, Texas, or need to set up utility services in this vibrant city? Mercedes, Texas, located in Hidalgo County, is a growing community that offers a range of essential services for its residents and businesses. Knowing the correct zip code and how to access utility services is crucial for anyone living in or moving to Mercedes. This guide provides you with the key information you need, from the zip code to setting up your water, wastewater, and sanitation services with the City of Mercedes.
Mercedes, Texas Zip Code and Service Area
The primary zip code for Mercedes, Texas is 78570. This zip code covers the area served by the City of Mercedes Water Department and encompasses residential and commercial areas within the city limits. When you are looking to establish services or send mail to addresses within the City of Mercedes, ensure you use the zip code 78570 to guarantee accurate delivery and service connection.
Accessing Mercedes Utility Services
The City of Mercedes Water Department is your go-to provider for water, wastewater, and sanitation services. Here’s how you can access and manage your utility needs:
Hours of Operation and Contact Information
The City of Mercedes Water Department operates from Monday to Friday, 8:00 am to 5:00 pm. For in-person inquiries or to drop off payments, you can visit City Hall, conveniently located at 400 South Ohio Mercedes, Texas 78570. A payment drop box is also available at the front of City Hall for after-hours convenience.
For any questions or assistance, you can reach the Utility Department at (956) 565-3114. Here are specific contacts within the department:
- Claudia Yado, Utility Supervisor, ext. 164
- Irma Morales, Utility Billing Clerk, ext. 123
- Olivia Ahumada, Utility Clerk, ext. 120
- Nicole Gonzalez, Utility Clerk, ext. 124
Online and Additional Payment Options
Making utility payments is easy and convenient with the City of Mercedes. You can make online utility payments through the city’s online portal: Utility Payment. This online system allows you to pay your water bills quickly and securely from anywhere.
In addition to utility payments, the City of Mercedes also provides an online portal for Municipal Court payments: Court Payment.
Setting Up New Utility Services
If you are a new customer in Mercedes and need to connect water, wastewater, and sanitation services, you will need to apply in person at the Business Office in City Hall. It’s important to note that requests received after 3:00 pm may be processed the following business day. Also, properties without recent utility services (within the last six months) will require an inspection before services are activated.
Before services can be turned on, ensure all faucets and water-related appliances are turned off. Otherwise, service representatives will need to schedule a second attempt after you contact the Business Office.
Residential Service Requirements:
To set up residential utility services, you will need to provide:
- Valid driver’s license or state-issued ID for each person requesting services (Mexican Nationals can use a current passport, visa, or Matricula Consular).
- Formal rental lease/agreement (if renting) or closing documents/proof of ownership.
- Applicable deposit: $100 for homeowners and $250 for renters.
- A $10 service fee.
- Potential water meter fee, water tap fee, and water rights fee if the address has never had services before. Contact the office for details.
Commercial Service Requirements:
For commercial utility services, the requirements include:
- Owner/President/Manager’s valid driver’s license or state-issued ID.
- Formal rental lease/agreement (if renting) or closing documents/proof of ownership.
- A $500 deposit.
- A $10 service fee.
- Potential water meter fee, water tap fee, and water rights fee for addresses without prior service. Contact the office for more information.
For further inquiries about setting up new services, please contact the business office at (956) 565-3114.
Important Utility Information and Resources
Stay informed about utility rates, water quality, and other essential information through these resources provided by the City of Mercedes:
Water Rates and Fees
- Review the most recent ordinance regarding water and sewer rates: Water Rate Ordinance 2022-08
- See other utility fees: Other Utility Fees
City of Mercedes Water Quality Reports
Access annual water quality reports to ensure the water you receive meets safety standards:
- 2023 Water Quality Report
- 2022 Water Quality Report
- 2021 Water Quality Report
- 2020 Water Quality Report
- 2019 Water Quality Report
- 2018 Water Quality Report
Garbage Collection Information
- Understand the guidelines for trash pick-up: Trash Pick-Up Guidelines English-Spanish
- View the brush pick-up calendar: Brush Pick Up Calendar
Knowing the zip code for Mercedes, Texas (78570) and understanding how to access utility services will make your transition to or life in Mercedes smoother. For any further assistance or specific inquiries, don’t hesitate to contact the City of Mercedes Water Department directly.
