The City of Mercedes Water Department is dedicated to providing reliable and efficient utility services to its residents and businesses within the Mercedes, Texas area, primarily serving the 78570 zip code. Understanding your local utility services is essential, whether you are a long-time resident or new to the community. This guide provides key information about the Mercedes Water Department, including operating hours, payment options, setting up new services, and accessing important reports.
Contacting and Visiting the Water Department
For any inquiries or assistance, the City of Mercedes Water Department is readily available during their hours of operation.
Hours of Operation:
- Monday – Friday: 8:00 am – 5:00 pm
For after-hours payments or convenience, a drop box is located in front of City Hall at the following address:
City Hall Address:
400 South Ohio, Mercedes, Texas 78570
Alt text: Secure payment drop box for City of Mercedes utility bills located in front of Mercedes City Hall at 400 South Ohio, Mercedes, Texas, zip code 78570.
Convenient Utility Payment Options for Mercedes Residents (Zip Code 78570)
The City of Mercedes offers multiple convenient options for utility payments to accommodate all residents and businesses in the 78570 zip code and surrounding areas.
Online Utility Payments:
You can easily pay your utility bills online through the secure TrafficPayment portal.
Additional Payment Services:
For Municipal Court payments, the city also provides an online payment option through TrafficPayment.
Setting Up New Utility Services in Mercedes, TX (78570 Zip Code)
For new residents or businesses in Mercedes, Texas (zip code 78570) needing to establish water, wastewater, and sanitation services, please visit the Business Office in City Hall to apply in person.
New Service Application Location:
Business Office, City Hall, 400 South Ohio, Mercedes, TX 78570
Important Notes for New Service Connections:
- Applications received after 3:00 pm may be processed the next business day.
- Properties without recent utility services (past six months) require an inspection before service activation.
- Ensure all faucets and water appliances are turned off to facilitate service activation.
Requirements for Residential Utility Services (Mercedes, TX, 78570)
To establish residential utility services, please bring the following to your in-person application:
- Valid Driver’s License or State-Issued ID (or Passport, Visa, or Matricula for Mexican Nationals) for each applicant.
- Formal Rental Lease/Agreement (if renting) or closing documents/proof of ownership.
- Applicable Deposit: $100 for homeowners, $250 for renters.
- $10 Service Fee.
- Potential additional fees for addresses without prior service (water meter fee, water tap fee, water rights fee). Contact the office for details.
Requirements for Commercial Utility Services (Mercedes, TX, 78570)
For commercial utility service setup, please provide:
- Valid Driver’s License or State-Issued ID of Owner/President/Manager.
- Formal Rental Lease/Agreement (if renting) or closing documents/proof of ownership.
- $500 Deposit.
- $10 Service Fee.
- Potential additional fees for addresses without prior service (water meter fee, water tap fee, water rights fee). Contact the office for details.
For any further questions regarding utility services in Mercedes, TX (zip code 78570), please contact the Business Office at the numbers listed below.
Water Quality and Rate Information for Mercedes, Texas (78570)
Staying informed about your water quality and utility rates is important. The City of Mercedes provides readily accessible information for residents in the 78570 zip code.
Water and Sewer Rate Ordinance:
Water Rate Ordinance 2022-08
Other Utility Fees:
Other Utility Fees
City of Mercedes Water Quality Reports:
Access annual water quality reports to stay informed about your drinking water.
- 2023 Water Quality Report
- 2022 Water Quality Report
- 2021 Water Quality Report
- 2020 Water Quality Report
- 2019 Water Quality Report
- 2018 Water Quality Report
Garbage and Brush Collection Information for Mercedes, TX (78570)
The City of Mercedes also provides garbage and brush collection services for residents within the 78570 zip code.
Garbage Collection Guidelines:
Trash Pick-Up Guidelines English-Spanish
Brush Pick Up Calendar:
Brush Pick Up Calendar
Contact Staff at the City of Mercedes Water Department
For direct assistance, please contact the City of Mercedes Water Department staff:
Staff Contacts:
- Claudia Yado – Utility Supervisor: (956) 565-3114 ext. 164
- Irma Morales – Utility Billing Clerk: (956) 565-3114 ext. 123
- Olivia Ahumada – Utility Clerk: (956) 565-3114 ext. 120
- Nicole Gonzalez – Utility Clerk: (956) 565-3114 ext. 124
This comprehensive guide is intended to provide residents and businesses in Mercedes, Texas (zip code 78570) with all the necessary information regarding water utility services. For any further assistance, please do not hesitate to contact the City of Mercedes Water Department directly.
