At Mercedes Baby, we understand that purchasing baby products online requires trust, and sometimes, returns are necessary. That’s why we’ve developed a straightforward and customer-friendly return policy, designed to give you confidence when you choose a Mercedes Benz Stroller or any item from our collection. This policy ensures your satisfaction and peace of mind with every purchase.
Return Timeframe
You have 14 days from the date you receive your Mercedes Benz stroller or other item to request a return. This generous 14-day period allows you ample time to assess your purchase and decide if it perfectly meets your needs.
Eligibility for Return
To be eligible for a return, your Mercedes Benz stroller or other item must be returned in the same condition you received it. This means the item must be unworn or unused, with all original tags still attached, and in its original packaging. Please also ensure you have your receipt or proof of purchase ready to process your return efficiently.
To start a return, please contact us at [email protected]. To help us process your request quickly, please include photographs of the item from the front, side, and back, as well as images of the original packaging. Once your return request is approved, we will provide you with the address of our dedicated returns warehouse and detailed instructions on how to send your parcel. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a damaged, defective, or incorrect item. Items returned to us without prior authorization will not be accepted.
If you have any questions regarding the return of your Mercedes Benz stroller or any other product, please do not hesitate to contact us at [email protected] for assistance.
Damages and Issues
Upon receiving your order, especially when it includes items like a Mercedes Benz stroller, please carefully inspect it immediately. If you notice that the item is defective, damaged, or if you have received the wrong item, please contact us right away. Reporting any issues promptly enables us to quickly assess the situation and take corrective action. Claims for damage or missing parts must be reported within 5 days of delivery. After this 5-day period, we regret to inform you that we reserve the right to decline your claim.
In situations where your Mercedes Benz stroller or another product has been damaged during shipping, is faulty, or if you received an incorrect item, we will cover the return shipping costs through our collection service. Please be aware that we do not cover return postage costs if you choose to use your own preferred shipping method in these specific cases where we offer a collection service.
Exceptions / Non-Returnable Items
While we strive to be accommodating, there are certain items that, for hygiene and safety reasons, cannot be returned. These include perishable goods such as breast pumps, diapers, baby formula, and personalized items. Additionally, intimate or sanitary goods, hazardous materials, and flammable liquids or gases are also non-returnable. Other non-returnable items include gift cards, downloadable software products, and specific health and personal care items. If you have any uncertainty about the return eligibility of a specific item, particularly accessories for your Mercedes Benz stroller, please contact us before making your purchase or initiating a return.
Exchanges
If you find that you need a different item, such as a different accessory for your Mercedes Benz stroller, the fastest way to proceed is to return the item you currently have. Once your return is accepted and processed, you can then make a new, separate purchase for the desired item. This ensures you receive your new item as quickly as possible.
Refunds
Once we receive your returned Mercedes Benz stroller or other item, we will conduct a thorough inspection. We will then notify you of the approval or rejection of your refund. If your return is approved, the refund will be processed automatically to your original payment method. Please allow for processing time by your bank or credit card company to post the refund to your account. This processing time is typically outside of our control. If the returned item, including a Mercedes Benz stroller, is not in resalable condition, we reserve the right to refuse the return or issue a partial refund based on the item’s condition.
