Mercedes Benz Netstar is an essential system for automotive technicians, particularly when using WIS/ASRA. However, users sometimes encounter issues, especially on older systems like Windows 7. This guide addresses common problems with WIS/ASRA within the NetStar environment and provides practical solutions for smoother operation.
One effective approach to resolve WIS/ASRA malfunctions within Mercedes Benz NetStar involves adjusting Internet Explorer settings. NetStar utilizes “Microsites,” independent processing areas that can sometimes cause conflicts. Adding the NetStar Microsite to Internet Explorer’s Trusted Zone can significantly improve performance and resolve loading issues. This adjustment allows for better communication between the client workstation and the server, streamlining data processing for WIS/ASRA.
Furthermore, running WIS/ASRA in Internet Explorer’s Compatibility Mode is highly recommended. Compatibility Mode ensures that older web applications, like parts of NetStar, render correctly in newer browser versions. This can prevent layout shifts and erratic behavior of on-screen components, leading to a more stable and user-friendly experience when accessing WIS/ASRA through Mercedes Benz NetStar.
For optimal performance on Windows 7, consider these software specifications: Windows 7 Professional 64bit SP1, Internet Explorer 10, and Java 7_25. It’s also crucial to prevent automatic Java updates, which can be done via registry settings by changing the JavaUpdateEnabled value to “0” under HKLMSoftwareJavaSoftJavaUpdatePolicy. Similarly, disabling Internet Explorer’s auto-update feature is advisable to maintain a stable working environment for Mercedes Benz NetStar. Flash Player version 9 or higher is generally required; version 12.x has been confirmed to work effectively with applications like Learning Link within the NetStar framework.
By implementing these configurations, particularly the Trusted Zone and Compatibility Mode adjustments in Internet Explorer, alongside the specified software versions and update management, technicians can significantly mitigate WIS/ASRA issues when working with Mercedes Benz NetStar on Windows 7 systems. These steps aim to optimize the interaction between NetStar’s microsites and the client environment, ensuring a more reliable diagnostic and repair process.
