Navigating utility services can often be a complex task, but for residents and businesses in the City of Mercedes, Texas, understanding your water department services is made straightforward and accessible. The City of Mercedes Water Department is committed to providing reliable and efficient utility services to its community. This guide offers a comprehensive overview of their operations, payment methods, service connections, and valuable resources, ensuring you have all the information you need at your fingertips regarding water services in the City Of Mercedes Tx.
Operating Hours and Contact Information for City of Mercedes Utility Services
The City of Mercedes Water Department operates during convenient hours to serve your needs. Their office is open Monday through Friday, from 8:00 am to 5:00 pm. This schedule ensures that residents and business owners can access services and assistance during typical business hours.
For after-hours convenience, a drop box is available for payments and other submissions. It is located in front of City Hall at 400 South Ohio, Mercedes, Texas 78570. This provides a secure and accessible option for transactions outside of regular operating hours.
To get in touch with the City of Mercedes Water Department, you can use the following contact information:
- Main Phone: (956) 565-3114
- Utility Supervisor: Claudia Yado, ext. 164
- Utility Billing Clerk: Irma Morales, ext. 123
- Utility Clerk: Olivia Ahumada, ext. 120
- Utility Clerk: Nicole Gonzalez, ext. 124
These contacts ensure you can reach the right person for specific inquiries, whether it’s about billing, service connections, or general questions about your utility services in the city of Mercedes TX.
Convenient Payment Options for Your Mercedes, TX Utility Bills
The City of Mercedes offers multiple payment options to make managing your utility bills as easy as possible. You can choose the method that best suits your needs, ensuring timely and hassle-free payments for your water and other utility services.
Online Utility Payments:
For quick and easy payments, the City of Mercedes provides an online portal. You can make utility payments online through their designated payment service: Utility Payment. This online system allows you to pay your bills from the comfort of your home, 24/7.
Additional Payment Services:
In addition to utility payments, the City of Mercedes also facilitates online payments for Municipal Court services. If you need to make a court payment, you can do so online here: Court Payment.
In-Person and Drop Box Payments:
Besides online options, you can always pay in person during operating hours or use the drop box located at City Hall for after-hours payments. The physical address is 400 South Ohio Mercedes, Texas 78570.
This image represents a generic drop box, similar to what might be found at City Hall in Mercedes, TX, for utility payments.
Connecting New Utility Services in the City of Mercedes TX
If you are a new customer in the city of Mercedes TX and need to set up water, wastewater, and sanitation services, you will need to apply in person at the Business Office in City Hall. It’s important to note that requests received after 3:00 pm may not be processed until the next business day. Additionally, properties without recent utility services (within the last six months) will require an inspection before services can be activated.
To ensure a smooth service activation, please make sure all faucets and water-related appliances are turned off. If they are not, customer service representatives will not be able to turn on your services until you contact the Business Office to schedule a second attempt.
Residential Service Requirements:
When applying for residential utility services in Mercedes, TX, you will need to provide the following:
- Valid driver’s license or state-issued ID for each person requesting services (Mexican Nationals can use a current passport, visa, or Matricula Consular).
- Formal rental lease/agreement (if renting) or closing documents/proof of ownership (if owning).
- Applicable deposit payment: $100 for homeowners and $250 for renters.
- A $10 service fee.
- Potential water meter fee, water tap fee, and water rights fee if the address has never had services before. Contact the office for details on these potential fees when setting up your utilities in the city of Mercedes TX.
Commercial Service Requirements:
For commercial utility services in the city of Mercedes TX, the requirements are as follows:
- Valid driver’s license or state-issued ID of the Owner, President, or Manager.
- Formal rental lease/agreement (if renting) or closing documents/proof of ownership (if owning).
- Applicable deposit payment of $500.
- A $10 service fee.
- Potential water meter fee, water tap fee, and water rights fee if the address is new to utility services. Contact the City of Mercedes Water Department for more information on these fees.
For any further questions regarding connecting new utility services, please contact the business office at the numbers listed above.
Understanding Water and Sewer Rates in Mercedes, TX
Staying informed about utility rates is crucial for budgeting and understanding your service costs. The City of Mercedes is transparent about its water and sewer rates, providing accessible documents outlining the current ordinances and fees.
For the most recent ordinance regarding water and sewer rates, please refer to: Water Rate Ordinance 2022-08.
For a comprehensive list of other utility fees, you can review this document: Other Utility Fees.
These resources ensure that residents and businesses in the city of Mercedes TX have clear insight into the costs associated with their utility services.
City of Mercedes Water Quality Reports: Ensuring Safe Drinking Water
The City of Mercedes is dedicated to providing safe and high-quality drinking water to its community. To maintain transparency and inform residents about water quality, the Water Department publishes annual water quality reports. These reports provide detailed information about the city’s water sources, testing, and compliance with safety standards.
Access the latest and past water quality reports for the city of Mercedes TX here:
- 2023 Water Quality Report
- 2022 Water Quality Report
- 2021 Water Quality Report
- 2020 Water Quality Report
- 2019 Water Quality Report
- 2018 Water Quality Report
This image is a placeholder representing the kind of detailed data found within the City of Mercedes Water Quality Reports, ensuring residents of Mercedes, TX are well-informed about their water.
Garbage Collection Information in the City of Mercedes
In addition to water services, the City of Mercedes also provides garbage collection services. Understanding the guidelines and schedules for trash and brush pick-up helps maintain a clean and orderly community environment in the city of Mercedes TX.
For detailed guidelines on trash pick-up in English and Spanish, please see: Trash Pick-Up Guidelines English-Spanish.
For the brush pick-up calendar, which helps you stay organized with yard waste disposal, refer to: Brush Pick Up Calendar.
Conclusion
The City of Mercedes Water Department is your dedicated partner for utility services in Mercedes, TX. From convenient payment options and straightforward service connections to transparent water quality reporting and essential garbage collection information, they strive to make utility management easy for residents and businesses. For any further assistance or inquiries, do not hesitate to contact their friendly and helpful staff using the contact information provided. Ensuring you have access to reliable and safe utility services is their priority in the city of Mercedes TX.
