The City of Mercedes, Texas, is committed to providing its residents and businesses with reliable and efficient utility services. This guide offers essential information about the City of Mercedes Water Department, ensuring you have easy access to the services and support you need. Whether you are a new resident, a long-time business owner, or simply seeking information, this resource will help you navigate the water department’s offerings.
Operating Hours and Contact Information for Mercedes Utility Services
For in-person assistance or inquiries, the City of Mercedes Water Department’s Business Office is conveniently located within City Hall.
Business Office Hours:
- Monday – Friday: 8:00 am to 5:00 pm
Location:
City Hall
400 South Ohio
Mercedes, Texas 78570
For after-hours payments or convenience, a secure drop box is available in front of City Hall.
Contact Numbers:
For any questions or concerns, please reach out to the dedicated staff at the following numbers:
- General Inquiries: (956) 565-3114
- Utility Supervisor: ext. 164
- Utility Billing Clerk: ext. 123
- Utility Clerk: ext. 120, ext. 124
Convenient Payment Options for Your Mercedes Water Bill
The City of Mercedes Water Department offers multiple payment solutions designed to fit your lifestyle.
Online Utility Payments:
Easily manage and pay your utility bills online through the secure TrafficPayment portal.
Additional Payment Services:
Payments for Municipal Court matters can also be handled online for added convenience.
Setting Up New Utility Services in the City of Mercedes, TX
Welcome to Mercedes! New customers requiring water, wastewater, and sanitation services from the City of Mercedes Water Department need to apply in person at the Business Office within City Hall.
Important Notes for New Service Connections:
- Applications submitted after 3:00 pm may be processed the following business day.
- Properties without recent utility service (within the last six months) will require an inspection before services are activated.
- Please ensure all faucets and water-related appliances are turned off prior to service activation. If not, service activation will be delayed until the Business Office is contacted to reschedule.
Residential Service Requirements in Mercedes, Texas
To establish residential utility service, please bring the following documentation:
- Identification: Valid driver’s license or state-issued ID for each applicant. Mexican Nationals may use a current passport, visa, or Matricula Consular.
- Proof of Residency: A formal rental lease/agreement (if renting) or closing documents/proof of ownership (if owning).
- Deposit Payment:
- Homeowners: $100 deposit
- Renters: $250 deposit
- Service Fee: A non-refundable $10 service fee is required.
- Additional Fees (if applicable): For addresses without prior service, water meter, water tap, and water rights fees may apply. Contact the Business Office for specific details regarding your property.
Commercial Service Requirements in Mercedes, Texas
For commercial utility service setup, please provide:
- Identification: Valid driver’s license or state-issued ID of the Owner, President, or Manager.
- Proof of Occupancy: A formal rental lease/agreement (if renting) or closing documents/proof of ownership (if owning).
- Deposit Payment: A $500 deposit is required for commercial services.
- Service Fee: A non-refundable $10 service fee.
- Additional Fees (if applicable): Similar to residential services, new commercial addresses may be subject to water meter, water tap, and water rights fees. Please contact the City of Mercedes Water Department for detailed information.
For any further questions regarding connecting new utility services, please do not hesitate to contact the Business Office.
Understanding Water Rates and Quality in Mercedes
Stay informed about the City of Mercedes’ commitment to providing safe and reliable water services.
Water and Sewer Rates:
Review the most recent ordinances regarding water and sewer rates to understand current pricing structures.
- Water Rate Ordinance 2022-08
- Other Utility Fees
City of Mercedes Water Quality Reports:
Access annual Water Quality Reports to learn about the quality of your drinking water and the City’s ongoing efforts to maintain high standards.
- 2023 Water Quality Report
- 2022 Water Quality Report
- 2021 Water Quality Report
- 2020 Water Quality Report
- 2019 Water Quality Report
- 2018 Water Quality Report
Garbage and Brush Collection in Mercedes, Texas
The City of Mercedes also provides garbage and brush collection services.
Garbage Collection Information:
Consult the guidelines for trash pick-up to ensure proper disposal and collection.
- Trash Pick-Up Guidelines English-Spanish
Brush Pick Up Calendar:
Stay informed about the schedule for brush pick-up in your area.
- Brush Pick Up Calendar
Contact the City of Mercedes Water Department Staff
For direct assistance, please contact the dedicated professionals at the City of Mercedes Water Department:
Staff Contacts:
- Claudia Yado – Utility Supervisor: (956) 565-3114 ext. 164
- Irma Morales – Utility Billing Clerk: (956) 565-3114 ext. 123
- Olivia Ahumada – Utility Clerk: (956) 565-3114 ext. 120
- Nicole Gonzalez – Utility Clerk: (956) 565-3114 ext. 124
The City of Mercedes Water Department is here to serve you. Contact us today for any inquiries or to set up your utility services in the city of Mercedes, Texas.
