We are confident you’ll find our Bulls Eye Pro tools indispensable for your auto repair needs. However, your satisfaction is our priority. Should you be less than completely satisfied, we offer a comprehensive 30-Day Money Back Guarantee, in addition to your statutory rights, to ensure peace of mind with every purchase. You can return your Bulls Eye Pro order within 30 days from the date you received it for a full refund of the product price (excluding original postage and packing fees). This is applicable provided the item is returned in a resalable condition, complete with its original packaging, all accompanying instructions, components, and any complimentary items included with your order. Please be aware that the cost of returning the Bulls Eye Pro tool to us is your responsibility.
Certain items are excluded from our 30-Day Money Back Guarantee for hygiene and safety reasons, or due to their nature preventing resale in original condition. However, this typically does not apply to our range of durable Bulls Eye Pro auto repair tools, which are designed for longevity and repeated use, provided they are returned in resalable condition.
If your Bulls Eye Pro tool arrives damaged, is faulty, or if you need to make a claim under your product warranty, it is crucial to contact our dedicated Customer Care team before initiating the return. This allows us to efficiently address your concern and guide you through the appropriate process.
For a complete understanding of our return procedures, please refer to our detailed Returns Policy. While this link directs to a general policy, rest assured the principles apply to your Bulls Eye Pro purchase.
What if my Bulls Eye Pro tool arrives damaged or faulty?
We take utmost care in packaging and dispatching your Bulls Eye Pro tools to ensure they reach you in perfect working order. However, in the rare instance that your Bulls Eye Pro tool arrives damaged or with a defect, please contact our Customer Care team immediately before sending the item back. This proactive step enables us to resolve the issue promptly, whether through a replacement, repair, or refund, depending on the nature of the damage or fault.
How do I return my Bulls Eye Pro tool?
To facilitate a smooth and efficient return and refund process for your Bulls Eye Pro tool, kindly adhere to the following guidelines:
1. Securely Package Your Bulls Eye Pro Tool
Proper packaging is essential to protect the Bulls Eye Pro tool during transit. If possible, please use the original packaging. If the original packaging is unavailable, ensure you package the tool securely and robustly, clearly labeling the parcel for returns. Please note that returns initiated after the 30-Day Money Back Guarantee period may not qualify for a full refund.
2. Include Your Order Number for Identification
To process your return and refund without delay, please include the returns slip that came with your original delivery. If you no longer have this slip, please include a note within the parcel containing the following vital information:
- Your Order Number (found in your order confirmation email)
- Your Full Name and Address
- The Reason for Returning the Bulls Eye Pro tool
Including your order number is mandatory for us to process your replacement or refund.
3. Sending Your Return Parcel
For reliable tracking and delivery confirmation, we recommend using a tracked shipping service such as Royal Mail or Evri when returning your Bulls Eye Pro tool. Retain your tracking reference number and proof of postage securely. Ensure that you have paid the correct postage for the returned item.
Unless the Bulls Eye Pro tool is confirmed as faulty upon inspection at our warehouse, return shipping costs are your responsibility.
Do not forget to include your invoice or order number within the return package to help us process your request efficiently.
Return Address:
Prolog Fulfilment Ltd Phase 8
Sentinel DriveSherwood Business ParkAnnesleyNottinghamshireNG15 0DJ
I’ve returned my Bulls Eye Pro tool, when will I receive my refund?
Once our warehouse team has received and processed your returned Bulls Eye Pro tool, your refund will be processed within 10 working days. We strive to process refunds as quickly as possible to ensure customer satisfaction.
Do you have more questions about your Bulls Eye Pro return?
Our friendly Customer Care team is available to assist you with any further questions regarding your Bulls Eye Pro return. Please do not hesitate to contact us:
Phone: 0333 041 1130
Email: [email protected]
Click here to view our Returns Policy. Again, while the link is general, the policy principles are in place for your Bulls Eye Pro purchase to give you confidence in your investment in quality auto repair tools.
