The City of Mercedes, Texas, conveniently located within the 78570 zip code, provides essential water and utility services to its residents and businesses. Understanding how to access and manage these services is crucial for anyone living or operating within the city limits. This guide offers a comprehensive overview of the Mercedes Water Department, ensuring you have all the necessary information at your fingertips.
Hours of Operation and Contact Information
The City of Mercedes Water Department operates from Monday to Friday, 8:00 am to 5:00 pm. For in-person inquiries or service requests, the Business Office is located within City Hall at 400 South Ohio, Mercedes, Texas 78570. A convenient drop box for payments is also available at the front of City Hall for after-hours transactions.
For immediate assistance or questions, you can reach the dedicated staff at the following extensions:
- Claudia Yado, Utility Supervisor: (956) 565-3114 ext. 164
- Irma Morales, Utility Billing Clerk: (956) 565-3114 ext. 123
- Olivia Ahumada, Utility Clerk: (956) 565-3114 ext. 120
- Nicole Gonzalez, Utility Clerk: (956) 565-3114 ext. 124
Convenient Online and Additional Payment Options
The City of Mercedes Water Department offers multiple payment solutions to suit your needs. For online payments, you can utilize the secure Utility Payment portal. This online system allows you to manage your utility bills from the comfort of your home.
In addition to utility payments, the City also provides an online portal for Municipal Court payments through Court Payment.
Setting Up New Utility Services in Mercedes, TX (Zip Code 78570)
For those new to Mercedes, TX, and the 78570 zip code area, establishing new water, wastewater, and sanitation services requires an in-person application at the Business Office in City Hall. It’s important to note that requests received after 3:00 pm may be processed the following business day. Furthermore, properties without recent utility service (within the last six months) will require an inspection before services can be activated.
To ensure a smooth service activation, please confirm that all faucets and water-related appliances are turned off prior to the scheduled service initiation. Failure to do so may necessitate a second attempt and require contacting the Business Office to reschedule.
Residential Service Requirements:
To establish residential utility services, please bring the following documentation:
- Valid driver’s license or state-issued ID for each applicant (Mexican Nationals may use a current passport, visa, or Matricula Consular).
- Formal rental lease/agreement (if renting) or closing documents/proof of ownership.
- Applicable deposit payment: $100 for homeowners and $250 for renters.
- A $10 service fee.
- Note: Addresses without prior service may require additional fees for a water meter, water tap, and water rights. Contact the office for specific details.
Commercial Service Requirements:
For commercial utility services, the requirements are as follows:
- Valid driver’s license or state-issued ID of the Owner, President, or Manager.
- Formal rental lease/agreement (if renting) or closing documents/proof of ownership.
- Applicable deposit payment of $500.
- A $10 service fee.
- Note: Similar to residential services, new commercial addresses may also be subject to additional fees for water meter, water tap, and water rights. Please contact the Business Office for detailed information.
For any further inquiries regarding utility services in Mercedes, TX, and the 78570 zip code, please do not hesitate to contact the Business Office directly using the phone numbers provided above.
Understanding Water Rates and Fees
Stay informed about the current water and sewer rates in Mercedes, TX, by reviewing the most recent ordinance:
- Water Rate Ordinance 2022-08
- Other Utility Fees
These documents provide a comprehensive breakdown of the costs associated with water and utility services in the city.
Accessing City of Mercedes Water Quality Reports
Transparency and public health are priorities for the City of Mercedes Water Department. You can access the annual Water Quality Reports to stay informed about the quality of your drinking water:
- 2023 Water Quality Report
- 2022 Water Quality Report
- 2021 Water Quality Report
- 2020 Water Quality Report
- 2019 Water Quality Report
- 2018 Water Quality Report
These reports are readily available for public review, demonstrating the City’s commitment to providing safe and reliable water services.
Garbage and Brush Collection Information
For information regarding garbage and brush collection services within Mercedes, TX (zip code 78570), please refer to the following guidelines and schedules:
- Trash Pick-Up Guidelines English-Spanish
- Brush Pick Up Calendar
These resources will help you understand the regulations and schedules for waste disposal in your area.
Conclusion
Navigating city services in a new location can be challenging. This guide to the Mercedes Water Department, serving the 78570 zip code, aims to simplify the process. From setting up new services to understanding payment options and accessing important reports, we hope this information empowers you to manage your utility needs effectively in Mercedes, Texas. For any further assistance, remember to contact the City of Mercedes Water Department directly – they are there to help!
