Purchasing parts for your 2017 Audi Q7, or any vehicle, online requires trust and clear policies. At mercedesbenzxentrysoftwaresubscription.store, we aim to provide transparent and customer-friendly guidelines regarding order cancellations, returns, and exchanges. Whether you’re upgrading your Audi Q7’s performance or simply need replacement components, understanding these policies ensures a smooth and confident shopping experience. This guide outlines our procedures to assist you with any order modifications or returns you may need.
Order Cancellations: What You Need to Know for Your 17 Audi Q7 Purchase
We understand that sometimes circumstances change, and you may need to cancel an order for your 17 Audi Q7 parts. To streamline this process, please note that all cancellation requests are handled during our regular business hours. If you submit a cancellation outside of these hours, it will be processed on the next business day.
It’s important to be aware that cancelled orders, even those that haven’t shipped yet, are subject to a 3.5% cancellation fee. This fee covers the non-refundable order processing costs incurred by mercedesbenzxentrysoftwaresubscription.store. For orders that have already been shipped for your Audi Q7, additional charges may apply if we need to recall or reroute the shipment.
Certain specialized products for the 17 Audi Q7, particularly custom-made or special order items, may not be cancellable once the order is placed. This will typically be indicated in the product description. Therefore, please carefully review the product details before finalizing your purchase of 17 Audi Q7 parts.
Important Note: Cancellations requested outside of business hours, on weekends, or holidays may not be processed before your 17 Audi Q7 parts order is processed and shipped. Prompt cancellation requests during business hours are always recommended.
CTS Turbo Cancellations: For customers ordering CTS Turbo parts for their 17 Audi Q7, please be aware of CTS Turbo’s specific cancellation policy. CTS Turbo imposes a 5% cancellation fee, which, unfortunately, we cannot waive. While mercedesbenzxentrysoftwaresubscription.store will not apply our standard 3.5% fee on CTS Turbo products, the customer will be responsible for the 5% CTS Turbo cancellation charge.
Returns and Exchanges: Ensuring Satisfaction with Your 17 Audi Q7 Parts
We want you to be completely satisfied with your purchase of 17 Audi Q7 parts from mercedesbenzxentrysoftwaresubscription.store. We accept returns of UNUSED merchandise in its original packaging within ONE YEAR of purchase.
For UNUSED products in their ORIGINAL PACKAGING returned within 60 days of purchase, you are eligible for a full refund to your original payment method. This provides a generous window to ensure your selected parts are right for your 17 Audi Q7.
Returns of UNUSED products in ORIGINAL PACKAGING made after 60 days but within the 1-year return period will be processed for store credit only. This allows you to still address any return needs while providing flexibility in choosing other products for your 17 Audi Q7 or another vehicle in the future. For non-stocked items returned after 60 days, acceptance is at the discretion of mercedesbenzxentrysoftwaresubscription.store. All returned products must be UNUSED and in their ORIGINAL PACKAGING, including all original accessories, labels, and documentation. This ensures the parts are in resalable condition.
Tuning Software and Cables: Please note that BMP Tuning, and by extension mercedesbenzxentrysoftwaresubscription.store, does NOT accept returns on any tuning software or tuning cables. This policy applies to ECU Tunes, TCU Tunes, and tuning cables such as IE POWERlink V4 Flash Cable, APR Ultralink, Unitronic UniCONNECT+ Cable, 034Motorsport Dynamic+ Tuning Cable, and plug-and-play tuners like Burger Motorsports JB4 and COBB AccessPort. These items are specific to vehicle software and once purchased are considered final sale.
Shipping and Restocking Fees for 17 Audi Q7 Parts Returns
Customers are responsible for both original and return shipping expenses. Original shipping fees are non-refundable. Even on items shipped with “FREE shipping,” the actual shipping costs incurred by mercedesbenzxentrysoftwaresubscription.store will be non-refundable upon return. We also want to emphasize that mercedesbenzxentrysoftwaresubscription.store is not liable for any damage to returned items caused by the shipping carrier. In the event of damage during return shipping, we will contact you so that you can file a claim with the carrier.
A 15% restocking fee applies to all returned items. However, this restocking fee is waived if you exchange the returned product for other items or opt for store credit. The fee is also waived if you received an incorrect product due to our error and the issue cannot be resolved with a replacement.
Katapult Payments: If you used Katapult for your 17 Audi Q7 parts purchase, please note their specific refund policies. Katapult does not allow partial refunds. For order cancellations prior to fulfillment, Katapult orders will be refunded 100% directly through Katapult. For returns of Katapult purchases that would typically qualify for a partial refund, the refund will be issued as store credit. Restocking fees are waived for Katapult returns, but original shipping costs are non-refundable, and the customer is responsible for return shipping fees.
No Returns on Certain Items: Please be aware that there are absolutely NO RETURNS on any items marked as “SCRATCH & DENT,” “OPEN BOX,” “USED,” or “SPECIAL ORDER.” These items are sold as-is and are final sale.
Initiating a Return for Your 17 Audi Q7 Parts
To initiate a return, please contact us via email, phone, or message. Our customer service team will guide you through the return process and provide necessary instructions.
Application/Fitment Issues with Your 17 Audi Q7 Parts
If you encounter a fitment issue with a part for your 17 Audi Q7 and believe it’s due to an error in our product listing, please contact us immediately. If we identify an error on our website or by a mercedesbenzxentrysoftwaresubscription.store representative, we will provide a prepaid shipping label for your return and arrange for shipment of the correct item. However, all returned products must be in new, unused condition and in their original boxes, including all original labeling, hardware, and documentation.
It is the customer’s responsibility to verify product applications and fitment for their specific 17 Audi Q7 model before ordering. Please carefully review the product description on our website to ensure the parts you select are appropriate for your vehicle. Items ordered incorrectly by the customer that are listed accurately on our website will require the customer to pay for return shipping.
Damaged or Missing Items in Your 17 Audi Q7 Parts Shipment
If you receive a package with missing items or items damaged during shipment, please contact mercedesbenzxentrysoftwaresubscription.store WITHIN 10 DAYS OF DELIVERY. It is crucial to inspect your order upon arrival. Please retain all packing materials, boxes, and take photos of any damage, as this documentation is necessary to file a damage claim with the shipping courier. Please be aware that investigations with couriers like UPS/FED EX can take 8-15 business days, and in some cases, longer, depending on the circumstances. In the event of damaged or missing items, we will replace the item(s); refunds are not issued for damaged or missing items that can be replaced.
Pricing Accuracy
While we strive to maintain accurate product and pricing information, errors can occur. mercedesbenzxentrysoftwaresubscription.store reserves the right to refuse or cancel any orders placed for products listed with incorrect prices or information. Pricing and availability are subject to change without notice. We appreciate your understanding and aim to provide the most accurate and up-to-date information possible for all your 17 Audi Q7 parts needs.
