Introduction
Welcome to the MH Rental LLC website (“the Site”). MH Rental is dedicated to protecting the privacy of visitors to our Site. This Privacy Policy (“Policy”) is designed to inform you (“You” or “Your”) about how we collect, store, use, and disclose your personal information (“Information”). This Policy applies to all services offered on the Site but does not extend to services or products provided by third parties, including websites linked from our Site. By using our Site, you consent to the collection and use of your Information by MH Rental as described in this Policy and our Terms and Conditions available at www.twotreesny.com, which are incorporated by reference and may contain terms not defined here.
MH Rental reserves the right to update this Policy at any time. Any revisions will be effective immediately upon posting notice, which may be done through various means, including posting the updated Policy on the Site. Your continued use of the Site after such notice constitutes your acceptance of the revised Policy. Just as we strive for excellence in providing access to sophisticated living spaces, we are committed to safeguarding your digital privacy with the same level of dedication.
Information Collected / 3rd Party Websites
We collect both “Personal Information” and “Anonymous Information” from our users. “Personal Information” is data that can identify or contact you, or information you provide about individuals in your application. This includes, but is not limited to, your first and last name, Social Security number, real estate license number, email address, phone number, street address, username and/or email address combined with passwords or security questions, and financial account details like credit/debit card numbers.
“Anonymous Information” is data that cannot identify you and is not linked to your Personal Information. This includes passively collected data about your Site activities, such as usage data, when not linked to your Personal Information. Like many online platforms, we automatically collect certain technical information from your devices, including IP addresses, browser details, unique device identifiers (“UDID”), and mobile operating systems. We also collect geolocation data from users who utilize our services.
a. Voluntarily Submitted Information
We collect Personal Information that you willingly provide when using our Services. This includes actions such as subscribing to broker listings, completing the Contact Us form, contacting an agent, scheduling apartment tours, submitting applications, entering data into the Services, making payments, or managing your account through our platform.
b. Information Collected via Technology
We automatically gather data related to your interaction with the Services, including your hardware model, browser type, operating system, IP address, and domain name. If you are using a mobile device, we may also collect your UDID or other unique identifiers, and mobile operating system information. This technical data may be correlated with other Personal Information we hold about you to enhance your experience. We also employ tools like cookies and pixels to collect information.
- Cookies: These are small data files sent from a website to your device as you browse. We use session cookies (expiring when you close your browser), persistent cookies (remaining on your device until deleted), and third-party cookies (placed by domains other than ours) to improve your user experience. Persistent cookies can be removed through your browser settings.
- Pixels: These are code snippets that track visitor behavior on a website, sending data back to the originating platform for processing and reporting, helping us understand user interactions and improve our services.
- Geolocation Data: If you access the Services via a mobile device, we may access, collect, monitor, and store “geolocation data” to provide location-based services and enhance user experience.
- Third-Party Analytics: We utilize third-party services like Google Analytics and Google Search Console to analyze user behavior data. Specifically, we use features such as “Remarketing,” “Demographics and Interest Reporting,” and “Ad Words.” These tools allow us to use Google Analytics’ third-party audience data to inform, optimize, target, and serve ads based on your website visits. This helps us understand your usage patterns, improve our Services, and tailor our business and marketing strategies effectively.
If you wish to opt out of Google Analytics, you can install the browser plugin available at http://tools.google.com/dlpage/gaoptout?hl=en. Users can also opt out of third-party interest-based advertising by visiting the Network Advertising Initiative’s deactivation website at www.networkadvertising.org/choices/
Use of Collected Information
Personal Information
We may use your Personal Information for various purposes, including:
- Arranging apartment tours at locations that may resonate with those seeking sophisticated urban living, much like the experience offered by prestigious addresses.
- Sending essential communications and administrative emails related to your account and our services.
- Processing and evaluating your application information and contacting you regarding your application status and next steps.
- Managing and processing the information you upload to our Services, ensuring a seamless user experience.
- Processing rent, application, and other payments securely and efficiently.
- Providing you with requested information about our buildings, amenities, and services, helping you make informed decisions.
- Sending you promotional and marketing materials, newsletters, offers, and other updates from us or on behalf of our trusted sponsors or partners, keeping you informed about opportunities that align with discerning tastes.
- Conducting internal operations, including fraud detection and prevention, to maintain the integrity and security of our platform and user data.
- Analyzing user data and interactions with our Services, benchmarking performance, and conducting research to enhance user experience and service offerings, ensuring we continue to meet the evolving needs of our clientele.
Anonymous Information
We may use Anonymous Information for purposes such as:
- Performing internal operations to maintain and improve our Services, ensuring optimal functionality and performance.
- Enhancing the Services and personalizing the user experience, making our platform more intuitive and user-friendly.
- Aggregating data collected through Cookies and Pixels for statistical analysis, helping us identify trends and patterns to better understand user behavior and preferences, and to refine our services and marketing efforts.
Sharing and Disclosing Information
We do not rent, sell, or share your Personal Information with third parties, except as explicitly approved by you at the time of disclosure or under the conditions outlined in this Privacy Policy.
If you object to our use or disclosure of your Personal Information as described in this Policy, you have the option not to use our Services or to withhold your Personal Information at any time.
In addition to the uses detailed in Section 3, we may also share your information as described below. Please carefully review our sharing policy, particularly concerning your Personal Information.
By using the Services, you consent to allow us to share your geolocation information as necessary to provide location-based services.
a. Service Providers
We share Personal Information with trusted vendors, consultants, and third-party service providers who perform services on our behalf and at our request. This includes, but is not limited to, companies providing email services, hosting our Services, and third-party payment processors who enable secure payment processing through our platform.
MH Rental selects service providers who uphold high privacy standards and agree to use Personal Information solely to perform specified services for MH Rental in compliance with this Privacy Policy.
b. Compliance with Laws, Law Enforcement, and Safety
We may disclose your information if legally required or if we believe, in our sole discretion, that disclosure is necessary to comply with applicable laws, legal requests or orders from law enforcement, or any legal process. This also extends to protecting or defending the rights or property of MH Rental or a third party.
c. Aggregated Anonymous Information
Aggregated Anonymous Information is created by combining your Anonymous Information with that of other users. This type of information does not personally identify you. We may share Aggregated Anonymous Information with third parties for various purposes, such as industry analysis and demographic reporting.
d. Business Transactions
In the event of business transactions such as mergers, acquisitions, or asset sales, we may share all or part of your Personal Information with subsidiaries, joint ventures, or companies under common control. In such cases, we will ensure they adhere to this Privacy Policy.
Security of Your Information
MH Rental employs commercially reasonable security measures to protect the Information collected through the Site. However, no system is entirely impenetrable, and MH Rental cannot guarantee the absolute security of the Site or that your Information will be completely secure during transmission to the Site. We commit to making legally required disclosures of any breaches to the security, confidentiality, or integrity of your unencrypted, electronically stored “personal data” or “personal information” as defined by applicable state statutes. Notifications will be made via email and/or prominent posting on our Website as promptly as possible, without unreasonable delay, and in a manner consistent with (i) legitimate law enforcement needs or (ii) measures needed to ascertain the breach’s scope and restore the data system’s integrity.
Links to Third Party Sites
While the Site may contain links to third-party websites, MH Rental is not responsible for the privacy practices or policies of these external sites. When you navigate to a third-party website via a link from our Site, you should review the privacy policy and terms of service of that website, as they will govern your use of that site.
Children’s Privacy
The Site is intended for use by individuals 18 years of age or older. By accessing the Site, you affirm that you are at least 18 years old. Individuals under 18 are prohibited from accessing the Site without parental or guardian consent. MH Rental does not knowingly collect or distribute Information from children under 18 and is not obligated to verify users’ ages. If we become aware that we have collected Information from a child under 18, we will take immediate steps to delete such Information.
Termination
If you decide to discontinue receiving our Services, you may unsubscribe by following the instructions in our communications. Upon receiving your termination request, MH Rental will delete your MH Rental ID and cease providing Services within thirty (30) days. All of your Personal Information will be removed from our active systems and will no longer be accessible on the Site. Please note, MH Rental reserves the right to use your Information in aggregated, anonymized data sets post-termination, ensuring that such use will not identify you personally.
California Privacy Rights
Under California’s “Shine the Light” law, California residents have specific rights to request information from businesses with whom they have an established business relationship. You may request, in writing, (i) a list of categories of Personal Information, such as name, address, email, and service type, disclosed to third parties (including affiliates that are separate legal entities) for their direct marketing purposes during the preceding calendar year, and (ii) the names and addresses of all such third parties. To request this information, California residents may contact us via email at [email protected].
Questions
For any questions regarding this Policy or the Site, please contact MH Rental at [email protected].
Effective Date: March 15th, 2023
